Student Assistant (On-site)

Job summary

This role is designed for a proactive student interested in IT Service Management and digital transformation, focusing on leveraging cloud platforms like ServiceNow to enhance business efficiency. You will work closely with experienced IT professionals, gaining hands-on experience and mentorship in a collaborative environment.

Qualifications

• Passionate about technology and its impact on business
• Strong analytical skills to translate business needs into technical specifications
• Familiarity with Information Systems and Relational Databases
• Knowledge of ITIL frameworks, Agile Methodologies, or Machine Learning is a plus
• Excellent command of written and spoken English

Responsibilities

• Analyze current workflows to optimize processes and translate improvements into technical specifications
• Organize and track delivery cycles, supporting the team in backlog refinement and continuous deployment
• Investigate operational bottlenecks and coordinate DevOps activities to enhance service delivery
• Utilize ServiceNow's reporting capabilities to design dashboards and analyze data for insights

Skills

• Detail-oriented with a focus on technical nuances
• Data-savvy with the ability to work with metrics and trends
• Fast learner with a keen interest in ServiceNow applications

Education

• Currently enrolled in a relevant academic program

Tools

• ServiceNow platform, data analysis tools