Strategy Consulting Director (Remote, Global)

Job summary

The role involves leading strategy consulting efforts focused on loyalty programs and personalized customer experiences. The position requires collaboration with a diverse team to enhance brand-customer relationships through innovative strategies and technology.

Qualifications

• Proven experience in strategy consulting, particularly in loyalty and customer experience.
• Strong leadership skills with a track record of managing cross-functional teams.
• Ability to analyze market trends and customer data to inform strategic decisions.

Responsibilities

• Develop and implement loyalty strategies that drive customer engagement and retention.
• Collaborate with clients to understand their needs and tailor solutions accordingly.
• Lead a team of consultants and specialists to deliver high-quality outcomes for clients.
• Utilize data analytics and marketing automation tools to enhance customer experiences.

Skills

• Excellent communication and interpersonal skills.
• Strong analytical and problem-solving abilities.
• Proficiency in CRM and marketing automation technologies.

Education

• Bachelor's degree in Business, Marketing, or a related field; advanced degree preferred.

Tools

• Familiarity with data analytics platforms, CRM systems, and marketing automation tools.