Strategic Account Manager (On-site, Copenhagen)

Job summary

The role involves managing and expanding relationships with key enterprise accounts in the biotech and FMCG sectors. The focus is on driving net revenue retention, expansion annual recurring revenue, and securing multi-year commitments through strategic account management.

Qualifications

• Proven experience in growing complex enterprise accounts, particularly in SaaS, biotech, deeptech, hardware, or life sciences.
• Ability to generate expansion pipeline independently and proactively address churn risks.
• Strong commercial acumen in renewals and negotiations, with familiarity in forecasting methodologies like MEDDIC being advantageous.

Responsibilities

• Own and achieve net revenue retention, expansion ARR, and renewal targets across a portfolio of major accounts.
• Identify and develop new use cases within existing accounts, including new sites and teams.
• Create detailed account strategies by mapping stakeholders, budget cycles, and identifying automation gaps.
• Protect existing business by spotting risks early and driving adoption of solutions.
• Build and maintain executive relationships to position the company as a strategic partner.
• Collaborate with product, engineering, and customer success teams to tailor solutions and gather customer insights.
• Monitor industry trends and competitor activities to enhance account positioning.

Skills

• Strong technical curiosity with the ability to quickly absorb new knowledge, especially in lab automation, AI, or ML.
• Excellent communication and relationship-building skills, comfortable engaging with both technical and executive stakeholders.
• Self-driven and adaptable, thriving in a fast-paced startup environment.

Education

• A scientific background is not mandatory but is beneficial; relevant experience in the industry is essential.

Tools

• Familiarity with CRM systems and forecasting tools is preferred.