Solutions Engineer (Nordics)

Job summary

The role involves working as part of a dedicated team to maximize the potential of a voice AI platform for enterprise customers. The Solutions Engineer will focus on scaling technical solutions, enhancing the sales process, and improving internal operations.

Qualifications

• Passion for AI, technology, and the company's products.
• Experience in customer-facing roles, including technical support or project work.
• Strong technical background to assist customers in integrating solutions.
• Ability to identify patterns for standardization and scalability.
• Empathy for customers and collaboration with sales and product teams.
• Proficiency in Python and understanding of software development and architecture.
• Excellent communication skills tailored to diverse audiences.

Responsibilities

• Collaborate with Account Executives to improve the technical sales process.
• Provide tailored support and architect solutions for customer technical contacts.
• Develop compelling technical demonstrations to showcase product value.
• Create resources to enhance the sales team's technical effectiveness.
• Build self-service tools and documentation for customer implementation.
• Identify opportunities for productizing integration patterns and collaborate with product teams.

Skills

• Technical problem-solving and customer engagement.
• Proficiency in Python and software architecture.
• Strong communication and adaptability.

Education

• Relevant technical background or experience in customer-facing roles.

Tools

• Voice AI platform and related technical tools.