Software Field Service Engineer

Job summary

The role involves providing technical support and service for software systems in the healthcare sector, specifically within the Nordic and Baltic regions. The engineer will be the primary contact for customers, assisting with troubleshooting and offering technical guidance.

Qualifications

• Strong customer service skills and experience in a similar role, preferably in Medical Device or Technology.
• Proficiency in written and verbal English and one Nordic language.
• Bachelor's degree in computer science or equivalent experience in IT problem-solving.

Responsibilities

• Assist and troubleshoot customer issues, providing technical guidance.
• Maintain accurate records of service work and customer information.
• Track support issues and collaborate with escalation teams and developers.
• Update technical documentation in the Knowledge Base.
• Participate in on-site installations and preventive maintenance as needed.

Skills

• Advanced knowledge of Microsoft technologies (IIS, SQL Server, SharePoint, Active Directory).
• Understanding of PowerShell scripting and Windows computer architecture.
• Knowledge of networking principles and IT service management concepts (ITIL).
• Familiarity with virtualization technologies like Parallels and Citrix XenApp.

Education

• Bachelor's degree in computer science or several years of relevant experience.

Tools

• Microsoft technologies, PowerShell, networking tools.