Soft Services Lead (Facility Management, Remote)

Job summary

The Soft Services Lead is responsible for enhancing workplace services and driving innovation to create a thriving environment for employees. This role involves managing day-to-day operations and collaborating with external service partners to ensure a positive workplace experience.

Qualifications

• Operational experience in food service, catering, or a similar field.
• Strong commercial awareness, including budget management and service delivery agreements.
• Proven ability to build and maintain trusted relationships with key stakeholders.

Responsibilities

• Drive continuous improvement in workplace experience and facility services.
• Serve as the Single Point of Contact and Subject Matter Expert for assigned responsibilities.
• Oversee daily operations and lead an external team with a focus on employee well-being and motivation.
• Manage stakeholder relationships, both internal and external, including vendor management.
• Ensure effective communication of changes impacting employees and partners.

Skills

• Proficiency in Excel and SAP.
• Strong presentation skills and ability to create engaging content.
• Ability to foster structure, energy, and momentum within teams.

Education

• Relevant degree or equivalent experience in facility management or related fields preferred.

Tools

• Familiarity with facility management software and tools for operational oversight.