Senior Specialist, Knowledge Management (Remote)

Job summary

This role focuses on enhancing the capture, structuring, and maintenance of institutional knowledge within a fast-paced Trust and Safety organization. The Senior Specialist will transform fragmented documentation and operational know-how into a coherent knowledge system that supports decision-making at scale.

Qualifications

• 3–5 years of experience in knowledge management, content strategy, program management, or a related field.
• Experience in Trust and Safety, content moderation, or platform integrity environments is highly valuable.
• Proven ability to audit, restructure, and improve complex or fragmented knowledge systems.
• Strong capability to work with ambiguity and evolving priorities.
• Excellent cross-functional communication skills with the ability to influence senior stakeholders.
• Experience designing documentation systems and governance models.
• Strong analytical mindset with attention to inconsistencies and operational impact.
• Ability to operate independently in a distributed global environment.
• Highly organized with strong ownership and ability to manage competing priorities.
• Fast learner with a proactive mindset.

Responsibilities

Benefits

• Audit and map the existing knowledge ecosystem, identifying gaps and inconsistencies.
• Design and maintain the information architecture for knowledge management.
• Define documentation standards, templates, and quality criteria for knowledge assets.
• Oversee knowledge dependencies to ensure updates are accurately reflected.
• Develop methods to capture tacit knowledge from subject matter experts.
• Build feedback loops with QA and operational teams to identify knowledge gaps.
• Maintain the long-term health of the knowledge base through regular audits.
• Partner with training leaders to ensure knowledge is effectively utilized.
• Define and track key metrics related to knowledge management.
• Act as a central coordination point for knowledge flow across teams.
• Competitive compensation package.
• Comprehensive healthcare coverage.
• Flexible working arrangements in a remote-friendly environment.
• Strong focus on learning, development, and professional growth.
• Mental health and wellness support programs.
• Parental leave and family-friendly policies.
• Financial and operational support for remote work setups.
• Opportunity to contribute to meaningful safety and integrity work.
• Inclusive and collaborative global culture.