Senior IT Supporter

Job summary

The role involves providing advanced IT support and ensuring a stable IT environment across a global organization. The Senior IT Supporter will be responsible for delivering high-quality support, managing IT processes, and contributing to infrastructure improvements.

Qualifications

• Relevant IT education or equivalent practical experience
• 3-5 years of experience in IT Support or IT Operations
• Experience supporting users in a global organization
• Strong knowledge of Microsoft 365, Azure/Entra ID, and endpoint management
• Excellent troubleshooting and analytical skills
• Strong communication skills in English

Responsibilities

• Provide IT support to employees across multiple locations
• Handle and coordinate support tickets and complex technical issues
• Manage onboarding, offboarding, user administration, and access rights
• Maintain asset management processes and support device lifecycle management
• Assist with network, security, backup, and infrastructure-related tasks
• Drive process improvements and automation initiatives
• Participate in IT projects and system upgrades
• Mentor colleagues and share technical knowledge
• Collaborate with external vendors for reliable IT services

Skills

• Customer-focused and service-oriented approach
• Structured and detail-oriented work style
• Ability to prioritize and manage multiple tasks
• Proactive and collaborative mindset
• Positive attitude with a flexible approach to work

Education

• Relevant IT education or equivalent practical experience

Tools

• Microsoft 365, Azure/Entra ID, endpoint management tools