Senior Director of Fraud & Investigation

Job summary

The role involves leading the strategy and operations for fraud detection and investigations to protect platform integrity. This position requires a proactive approach to identifying and mitigating fraudulent activities while ensuring fairness for legitimate users.

Qualifications

• 8–12+ years of experience in fraud, trust & safety, or investigations within a digital environment.
• Proven leadership in managing fraud/trust teams and operations.
• Experience collaborating with data science and engineering teams to develop detection systems.
• Strong investigative skills with a track record of leading complex investigations.
• Strategic mindset with an understanding of evolving fraud ecosystems.
• Excellent communication skills to convey complex issues to technical and non-technical stakeholders.
• Focus on operational efficiency and process improvement.
• Integrity and curiosity to protect platform integrity and identify vulnerabilities.
• Resilience and sound judgment in high-pressure situations.

Responsibilities

• Define and implement a comprehensive fraud and abuse strategy.
• Collaborate with cross-functional teams to design scalable detection systems.
• Lead investigations and establish enforcement standards.
• Build efficient workflows and case management systems.
• Act as a spokesperson on platform trust with external stakeholders.
• Develop an intelligence function to reduce abuse vectors.
• Lead and inspire a global team of analysts and specialists.

Skills

• Strong analytical and strategic thinking skills.
• Technical proficiency in machine learning concepts.
• Leadership and team development capabilities.
• Effective communication and stakeholder management skills.

Education

• Relevant degree or equivalent experience in a related field.

Tools

• Familiarity with fraud detection tools and case management systems.