Senior Customer Success & Business Development Manager

Job summary

This role involves managing the post-sales journey for a portfolio of strategic enterprise customers, focusing on onboarding, implementation, and value realization. The position also includes identifying opportunities for account expansion and collaborating with Sales to drive commercial success.

Qualifications

• Over 5 years of experience in Customer Success, Account Management, Business Development, or similar post-sales roles in B2B SaaS or technology.
• Proven track record in customer adoption, retention, renewals, and account growth.
• Experience managing enterprise customers throughout their lifecycle.
• Strong stakeholder management skills with senior decision-makers.
• Familiarity with APIs, SDKs, integrations, and technical products.
• Data-driven approach with experience in CRM and customer health metrics.
• Knowledge of indoor mapping, GIS, smart buildings, or location intelligence is a plus.

Responsibilities

What We Offer

• Own the post-sales relationship for strategic enterprise customers.
• Lead onboarding and implementation efforts in collaboration with Product and Engineering teams.
• Drive customer adoption, engagement, and measurable value realization.
• Develop customer success plans aligned with business objectives.
• Monitor customer health and proactively address churn risks.
• Conduct Executive Business Reviews and strategic success planning.
• Identify upsell, cross-sell, and account expansion opportunities.
• Partner with Sales on renewals and commercial growth initiatives.
• Maintain accurate CRM data, health scores, forecasts, and pipeline information.
• Continuously improve Customer Success processes and playbooks.
• Significant ownership and influence in a high-impact role.
• Direct contribution to customer growth, retention, and revenue expansion.
• Collaboration with Product, Engineering, Sales, and Leadership.
• Competitive compensation, flexible working hours, pension, and healthcare benefits.