Salesforce Operations Analyst (Remote)

Job summary

This role focuses on enhancing and scaling core systems that drive go-to-market performance across Sales, Marketing, and Customer Success. The Salesforce Operations Analyst will manage Salesforce and HubSpot, ensuring effective data flow, accurate reporting, and efficient lead management across various regions.

Qualifications

• Bachelor’s degree in Business, Information Systems, Computer Science, or a related field.
• At least 3 years of experience in Salesforce administration, CRM operations, or revenue operations.
• Salesforce Administrator certification required; additional certifications are a plus.
• Experience with HubSpot, including lead scoring and integration with Salesforce.
• Strong understanding of CRM and ERP systems.
• Proven ability to design and optimize business processes.
• Experience with AI-powered analytics and reporting tools is desirable.
• Strong analytical and problem-solving skills.
• Excellent communication skills for stakeholder management.
• Detail-oriented and able to work independently in a remote environment.

Responsibilities

Benefits

• Oversee the configuration and maintenance of Salesforce, including dashboards and reporting.
• Administer HubSpot and ensure system integrity and performance.
• Manage the integration between Salesforce and HubSpot for accurate data synchronization.
• Support integrations with CRM systems, ERP platforms, and third-party tools.
• Handle the lead management process from capture to qualification and handoff.
• Design and optimize lead scoring models and MQL qualification frameworks.
• Monitor funnel performance and provide insights on lead conversion and revenue metrics.
• Develop scalable reporting frameworks using AI-powered analytics tools.
• Conduct regular data audits for accuracy and consistency.
• Document system configurations and operational workflows.
• Provide technical support and training for CRM and marketing automation tools.
• Collaborate with teams to automate workflows and improve data quality.
• Fully remote position with flexible working hours.
• Competitive salary based on experience.
• Full-time, indefinite-term employment contract.
• Mentorship and growth opportunities in RevOps or platform expertise.
• Continuous learning support, including English classes and professional development.
• Financial support for certifications and upskilling.
• Collaborative and transparent team environment with a strong ownership culture.