Sales and Retention Advisor (Customer Service, Full-time, Kolding)

Job summary

This role focuses on maintaining customer loyalty and reducing churn by understanding customer needs and presenting tailored solutions. The position is part of a results-driven team that emphasizes clear communication and positive customer experiences.

Qualifications

• Experience in sales, customer service, or retention is a plus, but newcomers are also welcome.
• Strong listening and negotiation skills.
• Ability to create value-based dialogues with customers.

Responsibilities

• Proactively engage with customers to understand their needs and provide customized solutions.
• Conduct conversations that highlight the benefits of remaining with the company.
• Utilize advisory skills to convert potential cancellations into continued customer relationships.

Skills

• Excellent communication skills.
• Ability to create a supportive and positive customer experience.
• Strong negotiation and advisory capabilities.

Education

• Comprehensive training program provided, including a 3-week onboarding and specialized retention training.

Tools

Benefits

• Access to a supportive work environment that encourages skill development in negotiation and communication.
• Fixed hourly wage plus commission.
• Pension plan and health insurance.
• Flexible benefits account of 10%.
• Discounts on broadband, TV, and mobile subscriptions.
• Opportunities for further education after 6 months.