Sales and Retention Advisor (Customer Service, Full-time, Kolding)

Job summary

This role focuses on maintaining customer loyalty and reducing churn by effectively engaging with customers who are considering canceling their services. The advisor will work proactively to understand customer needs and present tailored solutions that highlight the value of the company's offerings.

Qualifications

• Experience in sales, customer service, or retention is preferred but not mandatory.
• Strong communication and negotiation skills.
• Ability to create a positive customer experience and build strong relationships.

Responsibilities

• Engage with customers to identify their needs and provide customized solutions.
• Conduct value-based conversations to help customers understand the benefits of remaining with the company.
• Utilize advisory skills to convert cancellations into continued customer engagement.
• Collaborate with team members to share knowledge and celebrate successes.

Skills

• Excellent listening and communication abilities.
• Proficient in negotiation techniques.
• Strong problem-solving skills to address customer concerns effectively.

Education

• No specific educational requirements mentioned; training will be provided.

Tools

• Training will include a comprehensive onboarding program and specialized retention training.
• Familiarity with customer relationship management (CRM) tools may be beneficial.