Project Management Team Lead

Job summary

The Project Management Team Lead will oversee and develop the Nordic Project Management function, ensuring successful customer implementations and strategic projects across the region. This role involves leading a team of Project Managers while actively engaging in complex customer engagements and delivery initiatives.

Qualifications

• Typically 5+ years of experience in Project Management, Customer Delivery, Professional Services, or Programme Management, preferably in SaaS or technology environments.
• Previous experience in people leadership or significant coaching and mentoring roles.
• Strong customer delivery experience, including managing escalations and working with senior stakeholders.
• Commercial awareness with experience in balancing customer needs and project economics.
• Confidence in estimation, forecasting, resource planning, and risk assessment.
• Ability to influence and build relationships across teams and customer organizations.
• Strong ownership mentality with a focus on action and problem-solving.
• Digital mindset with interest in AI and automation tools.
• Fluency in English is required; proficiency in a Nordic language is preferred.
• Bachelor's degree or equivalent experience; certifications like PRINCE2, PMP, Agile, or Scrum are beneficial.

Responsibilities

• Lead, coach, and develop the Nordic Project Management team, fostering a culture of collaboration and high performance.
• Oversee complex customer implementations, ensuring delivery meets scope, timelines, budgets, and quality standards.
• Drive project governance, portfolio visibility, forecasting, resource planning, and risk management.
• Act as a senior escalation point for customer engagements, supporting communication with executive stakeholders.
• Collaborate with Customer Success, Sales, Solutions, Product, and Support to align delivery with commercial goals.
• Promote modern working methods through AI, automation, and continuous improvement initiatives.
• Support project estimation, scope management, and strategic customer opportunities.

Skills

• Strong leadership and coaching abilities.
• Excellent communication and relationship-building skills.
• Proficient in project governance and risk management.
• Familiarity with AI and automation tools for project management.

Education

• Bachelor's degree or equivalent practical experience.

Tools

• Experience with project management tools and methodologies such as PRINCE2, PMP, Agile, or Scrum.