Product Quality Manager (Remote, Global Operations)

Job summary

The role involves overseeing the quality and reliability of video, speak, and headset products throughout their lifecycle, ensuring they meet customer needs and quality standards. The position requires collaboration with cross-functional teams to implement quality assurance processes and drive continuous improvement initiatives.

Qualifications

• Master’s degree in Engineering, Computer Science, or a related field
• Proven experience in quality management for video systems or similar technologies
• Strong knowledge of Teams and Zoom platforms
• Leadership and team management skills
• Ability to analyze complex data and make informed decisions
• Excellent verbal and written communication skills
• Detail-oriented with a commitment to quality
• Familiarity with agile development methodologies
• Knowledge of regulatory standards for communication systems

Responsibilities

• Manage development quality processes for video, speak, and headset products
• Collaborate with teams to ensure compliance with quality standards
• Develop and implement quality control procedures and performance metrics
• Conduct reviews to identify improvement areas and ensure compliance
• Monitor product performance data to identify trends
• Provide guidance to development teams on quality issues
• Communicate quality metrics and project progress to stakeholders
• Stay updated on industry trends to enhance quality practices

Skills

• Proactive approach to minimize setbacks in development
• Ability to address critical market feedback during the Hypercare phase
• Clear communication regarding defects that may delay launches
• Integration of lessons learned into development guidelines

Tools

• DFMEA, CTQ, QFD, design guidelines, DOE, automated testing tools