Product Manager (Loyalty & Customer Experience)

Job summary

This role focuses on enhancing customer engagement and loyalty through a modern loyalty platform that integrates customer data and experiences. The Product Manager will drive measurable outcomes and value delivery by managing the product lifecycle and collaborating with cross-functional teams.

Qualifications

• 3–5 years of experience as a Product Manager with end-to-end ownership of digital products.
• Proven ability to deliver measurable customer and business outcomes.
• Experience with customer-facing platforms such as mobile, web, CRM, or loyalty programs.
• Strong understanding of KPIs related to engagement, retention, and customer lifetime value.
• Familiarity with Agile methodologies.
• Strong stakeholder management skills and ability to influence decisions.
• Technical fluency with digital platforms and data ecosystems.

Responsibilities

• Define and own customer and business outcomes, ensuring measurable impacts.
• Prioritize product initiatives based on expected value and strategic alignment.
• Manage the entire product lifecycle from discovery to post-launch optimization.
• Collaborate with various teams to ensure cohesive and impactful customer experiences.
• Champion customer-centric loyalty experiences that are personalized and relevant.

Skills

• Strong analytical skills to evaluate performance and inform decision-making.
• Excellent communication skills for data-backed storytelling.
• Ability to balance short-term wins with long-term strategic goals.

Education

• Relevant degree or equivalent experience in a related field.

Tools

• Experience with loyalty, rewards, personalization, or CRM platforms is preferred.