Product Manager (Logistics)

Job summary

This role involves driving the adoption and development of a global customer platform within a leading transport and logistics company. The Product Manager will work closely with various teams to enhance customer engagement and platform usage.

Qualifications

• Solid understanding of logistics and freight forwarding processes.
• Experience in cross-functional team collaboration and stakeholder alignment.
• Strong analytical and problem-solving skills, with the ability to translate complex data into actionable plans.
• Familiarity with business analysis, data analysis, and documentation tools.

Responsibilities

• Define and steer the strategic direction for platform adoption in line with the digitalisation roadmap.
• Lead global adoption initiatives in collaboration with local and global stakeholders.
• Monitor platform usage metrics and KPIs to identify trends and improve performance.
• Collaborate with the product team to gather customer feedback and support usability improvements.
• Develop and maintain reports, SOPs, and KPI documentation.

Skills

• Proficiency in digital platforms and tools such as CW1, PowerBI, and CRM systems.
• Strong stakeholder management and communication skills.

Education

• Relevant degree or equivalent experience in logistics, business, or a related field.

Tools

• CW1, PowerBI, CRM systems.