Process Manager (On-site)

Job summary

This role is an interim position focused on managing and improving business processes within a global operations context, specifically in the Order to Cash (O2C) area. The position involves implementing best practices and ensuring alignment across various systems to support the company's growth strategy.

Qualifications

• Over 5 years of experience in Process Management, Project Management, or system roll-outs, particularly ERP testing (WMS, OMS, POS, ERP).
• Relevant experience in a global organization, preferably in Manufacturing, Distribution, or Retail.
• Master’s degree in Supply Chain Management, Manufacturing, or a related field.
• Basic project management skills, including workshop facilitation.
• Medium to high proficiency in Microsoft Office (Excel, PowerPoint, Visio).
• Agile training or certifications (Scrum, Six Sigma, Lean, Prince 2) are advantageous.

Responsibilities

• Documenting processes and managing stakeholders both internally and externally.
• Reviewing processes and systems with customers to identify challenges and areas for improvement.
• Designing, testing, and implementing changes to processes.
• Handling ERP-related responsibilities, including requirement gathering, user acceptance testing, and go-live activities.
• Participating in the roll-out of ERP and other systems (OMS, WMS, TMS).
• Preparing and facilitating workshops globally, both online and on-site.

Skills

• Strong understanding of business processes and systems across the value chain (Manufacturing, Distribution, Retail, E-commerce).
• Excellent stakeholder management, communication, and problem-solving abilities.
• Ability to collaborate effectively across different functions.

Education

• Master’s degree in a relevant field is preferred.

Tools

• Experience with ERP systems, particularly from tier one vendors like Microsoft AX, D365, or SAP.