PMO Lead (Professional Services)

Job summary

The role involves leading the PMO function and shaping the Client Engagement Framework (CEF) to enhance project delivery and client operations globally. This leadership position requires a proactive approach to identifying risks and implementing corrective actions to ensure project success.

Qualifications

• Proven experience in a PMO leadership role within professional services, consulting, or technology delivery organizations.
• Strong track record of owning and evolving delivery methodologies, particularly with Microsoft’s Success by Design framework.
• Excellent stakeholder management skills, capable of gathering input from diverse sources and translating it into clear direction.
• Experience in global or multi-market organizations, balancing consistency with local flexibility.
• Strong understanding of the client engagement lifecycle from onboarding to long-term support.
• Familiarity with AI tools and automation, with an interest in their impact on delivery operations.
• Experience with ERP or enterprise software delivery, with a preference for Microsoft Dynamics 365.
• Strong communication and facilitation skills, comfortable with workshops and leadership presentations.
• Structured and analytical thinker, able to simplify complex concepts into actionable frameworks.

Responsibilities

• Proactively support project success by identifying delivery, capacity, financial, or governance risks and initiating corrective actions.
• Own and develop the Client Engagement Framework (CEF) to ensure effective delivery and operations.
• Collect and synthesize input from teams and clients to identify gaps and improvement opportunities.
• Coordinate with cross-functional groups to implement methodologies effectively.
• Work closely with Directors to ensure standards are understood and adopted.
• Build and maintain a governance framework for delivery and operations quality.
• Lead the PMO function within Client Services, setting direction and priorities.
• Identify opportunities for AI and automation to enhance operations.
• Produce actionable reporting on delivery health and compliance for senior leadership.

Skills

• Strong leadership and stakeholder management.
• Expertise in delivery methodologies and project governance.
• Familiarity with AI and automation tools.

Education

• Relevant degree or equivalent experience in a related field.

Tools

• Microsoft Dynamics 365 and other ERP software.