PMO Lead (Professional Services, Remote)

Job summary

An experienced PMO Lead is sought to shape and oversee the global delivery framework within a professional services environment. This leadership role focuses on developing and maintaining the Client Engagement Framework (CEF), ensuring it is relevant and effectively utilized across the organization.

Qualifications

• Proven experience in a PMO leadership role within professional services, consulting, or technology delivery.
• Strong track record of evolving delivery methodologies, particularly with Microsoft’s Success by Design framework.
• Excellent stakeholder management skills, capable of gathering input from diverse sources and providing clear direction.
• Experience in global or multi-market organizations, balancing consistency with local flexibility.
• Strong understanding of the client engagement lifecycle from onboarding to long-term support.
• Familiarity with AI tools and automation, with an interest in their application in delivery operations.
• Experience in ERP or enterprise software delivery, with a preference for Microsoft Dynamics 365.
• Strong communication and facilitation skills, adept at workshops and process documentation.
• Structured and analytical thinker, able to simplify complex concepts into actionable frameworks.

Responsibilities

• Proactively support project success by identifying risks and initiating corrective actions.
• Own and develop the Client Engagement Framework, ensuring it reflects real-world applications.
• Collect and synthesize feedback from teams and clients to identify improvement opportunities.
• Coordinate with cross-functional groups to implement methodologies effectively.
• Ensure standards are understood and adopted by working closely with Directors.
• Build and maintain a governance framework for quality in delivery and operations.
• Lead the PMO function, setting direction and priorities for the team.
• Identify opportunities for AI and automation to enhance operational efficiency.
• Produce actionable reporting on delivery health and compliance for senior leadership.

Skills

• Strong leadership and methodology ownership.
• Excellent stakeholder engagement and communication.
• Analytical thinking and problem-solving capabilities.
• Familiarity with AI and automation tools.

Education

• Relevant degree or equivalent experience in a related field.

Tools

• Microsoft Dynamics 365 and other ERP systems.