Platforms & Automation Consultant

Job summary

This role involves providing maternity cover as a Platforms & Automation Consultant, focusing on project management and Scrum Master responsibilities within a high-impact team dedicated to enhancing customer experience through platform improvements and automation.

Qualifications

• Proven experience as a Scrum Master.
• Background in project management for small to mid-sized projects.
• Familiarity with Zendesk administration and no-code/low-code automation tools is a plus.
• Strong organizational skills with attention to detail.
• Ability to work independently and drive continuous improvement.
• Excellent communication skills in English, both written and spoken.

Responsibilities

• Manage and deliver projects, ensuring clear scope, timelines, and deliverables.
• Coordinate stakeholders and drive initiatives from start to finish.
• Facilitate Scrum ceremonies and support agile practices within the team.
• Improve project management processes and documentation.

Skills

• Strong planning and follow-up abilities.
• Detail-oriented with a proactive mindset.
• Ability to adapt processes to achieve results.

Education

• Relevant qualifications in project management or related fields are preferred.

Tools

• Experience with Monday.com for project management.