Operations Support

Job summary

The Operations Support role involves facilitating effective collaboration between external customers and internal operations to enhance efficiency and transparency. This position is crucial for driving improvement initiatives and ensuring operational excellence.

Qualifications

• Strong analytical and numerical skills to convert data into actionable insights.
• Proactive and entrepreneurial mindset with an interest in warehouse management and logistics.
• Preference for structured processes and standardization, with experience in creating and implementing SOPs.
• Service-oriented approach with strong communication skills to engage stakeholders at all levels.
• Ability to work independently and manage multiple priorities in a dynamic environment.

Responsibilities

• Act as the primary link between customers and internal operations to ensure smooth collaboration.
• Support customer relationships on operational, commercial, and financial levels to enhance transparency.
• Lead and support improvement projects, serving as a central point of contact.
• Monitor and analyze KPIs and cost-saving initiatives to optimize performance.
• Manage financial administrative tasks, including accurate invoicing.
• Assist with facility management tasks as needed.
• Support the Operations Manager and Business Unit Manager with operations-related tasks.

Skills

• Strong analytical capabilities.
• Solution-oriented and diplomatic approach.
• Customer-focused attitude.

Education

• Relevant educational background in operations, logistics, or a related field is preferred.

Tools

• Familiarity with data analysis tools and project management software is advantageous.