Operations Coordinator (Copenhagen)

Job summary

We are seeking a detail-oriented Operations Coordinator fluent in Portuguese to manage group travel programs in Copenhagen. This role involves coordinating with suppliers and clients to ensure high-quality tour execution across the Nordics and Baltics.

Qualifications

• Fluent in Portuguese and English, both written and spoken.
• Previous experience in tourism, travel operations, or customer service is preferred.
• Strong organizational skills with attention to detail.
• Commercial mindset balancing service quality and profitability.
• Excellent negotiation and communication skills.
• Ability to manage multiple projects and deadlines.
• Proactive and solution-oriented, capable of working independently and in a team.
• Experience with reservation or tour operating systems is advantageous.
• Knowledge of Nordic and Baltic destinations is beneficial.

Responsibilities

What we offer

Additional Information

• Manage and operate group tours for the Portuguese market.
• Create competitive itineraries using company tools and supplier networks.
• Handle bookings, confirmations, and operational follow-ups with suppliers.
• Negotiate rates with suppliers and maximize profit margins.
• Coordinate hotels, transportation, guides, and attractions.
• Monitor reservations to ensure service delivery meets client requirements.
• Maintain accurate booking information in internal systems.
• Resolve operational issues proactively with suppliers and internal departments.
• Prepare operational documentation and ensure timely communication with stakeholders.
• A dynamic international work environment with colleagues from over 20 nationalities.
• Increased holiday entitlement with years of service, up to 25 days.
• One volunteering day per year.
• Annual social events and travel discounts.
• Structured development program with on-the-job training.
• Opportunities for career progression within the company.
• High season workload may require overtime, compensated as time off in lieu.
• This position is based in Copenhagen, Denmark.