Operations and Community Associate (Remote)

Job summary

This role involves managing local projects effectively and efficiently while enhancing the database of Evaluators. The position requires collaboration with the Community & Operations Manager to ensure project success.

Qualifications

• Diploma in Administration, Business, Management, or a related field.
• 1-2 years of experience in Retail/Project Coordination or Client Servicing.
• Excellent communication skills in English; proficiency in additional European languages is a plus.

Responsibilities

• Manage the acquisition of Evaluators for upcoming missions.
• Schedule and execute fieldwork projects according to company standards.
• Ensure timely submission and quality of field surveys.
• Conduct screening and validation of surveys.
• Set pay rates for evaluations while achieving operational margin targets.
• Optimize the Evaluators Database and keep data updated.
• Maintain positive relationships with Evaluators.
• Ensure the finance team has necessary payment details for timely payments.

Skills

• Proficient in Microsoft Office; familiarity with other software is a plus.
• Social media and tech-savvy, with an interest in community management.
• Strong organizational skills and ability to multitask.
• Resourceful, proactive, and problem-solving mindset.
• Positive and outgoing personality with a customer-service orientation.

Education

• Diploma in Administration, Business, Management, or relevant field.

Tools

• Microsoft Office and other relevant software.