Operational Team Lead (Ecommerce, Brande)

Job summary

This role involves leading operations within a dynamic Ecommerce environment, focusing on direct-to-consumer operations across multiple markets. The position emphasizes people leadership, operational performance, and enhancing customer experience.

Qualifications

• Experience in Ecommerce, supply chain, or operations
• Proven track record in leading or developing a team
• Proficient in working with KPIs and performance optimization
• Strong communication skills for effective collaboration with stakeholders

Responsibilities

• Oversee end-to-end DTC operations, ensuring efficiency across markets
• Lead a team of coordinators and specialists in managing transportation flows
• Drive cost optimization and enhance carrier performance
• Ensure operational readiness during peak seasons
• Improve post-purchase experience, including returns and reverse logistics
• Collaborate with various functions to align operational priorities

Skills

• Strong leadership and team development abilities
• Pragmatic and solution-oriented approach to challenges
• Ability to create structure in daily operations while fostering team performance

Education

• Relevant degree or equivalent experience in a related field

Tools

• Familiarity with performance management tools and KPIs