Network Relationship Director (Fintech)

Job summary

The Network Relationship Director is responsible for managing a portfolio of banks and third-party payment service providers, focusing on building and maintaining partnerships to facilitate payments and collections. This role involves both relationship management and detailed negotiation of terms and compliance.

Qualifications

• Minimum of 3 years of experience in a similar role, preferably in fintech, payments, or banking.
• Proven skills in selling and/or buying financial services, with strong relationship management capabilities.
• Familiarity with domestic and cross-border payment mechanisms, including SEPA, SWIFT, and ACH.
• Understanding of correspondent banking and local payment systems.
• Experience with KYC, AML, and customer due diligence processes.
• Proficiency in using a CRM system for managing relationships and documentation.
• Previous experience in transactional or correspondent banking is a plus.
• Knowledge of iGaming payments or transactional banking is advantageous.

Responsibilities

• Manage relationships with a network of banks and third-party PSPs/EMIs to support payment solutions.
• Identify and pursue new provider opportunities at networking events.
• Negotiate financial and service terms with payment solution providers.
• Stay informed on industry developments affecting the provider portfolio.
• Collaborate with internal teams to ensure smooth integration of new solutions and address ongoing issues.
• Act as an escalation point for operational challenges.
• Oversee KYC reviews to maintain accounts and relationships.
• Develop account plans and conduct Quarterly Business Reviews with providers.
• Ensure compliance with company policies and procedures.
• Participate in strategic initiatives related to the Network team.

Skills

• Strong communication and networking abilities.
• Effective stakeholder management and multitasking skills.
• Ability to handle challenging situations calmly and adapt quickly.
• High level of accuracy in work.
• Motivated by working in a dynamic, fast-paced environment with innovative financial solutions.

Education

• Relevant degree or equivalent experience in finance, business, or a related field.

Tools

• Experience with CRM systems for relationship management.