Migration Support Coordinator

Job summary

This role involves guiding clients through the transition from the current Pure Portal to the New Pure Portal (NPP) as part of a technology migration project based in Aalborg, Denmark. The position is temporary and expected to last until the end of 2026, with potential for extension into 2027.

Responsibilities

• Assist clients throughout the migration process.
• Document technical and functional issues encountered during migration.
• Clearly communicate progress, decisions, and next steps to clients and the migration team.
• Coordinate activities and provide updates to the migration team.
• Collaborate with software developers to troubleshoot and resolve issues.
• Maintain thorough project and client documentation.
• Identify recurring challenges and suggest improvements to the migration process.
• Take ownership of assigned clients and ensure successful completion of activities.

Qualifications

• Proficient in English, both spoken and written; Danish is not required.
• Experience in client communication, customer service, technical support, or software migration is advantageous.
• A bachelor’s degree or higher is preferred.
• Strong analytical and problem-solving skills.
• Ability to understand client needs and convey technical information effectively.
• Detail-oriented with a structured approach to work.
• Effective collaboration skills with clients and project teams.
• Eagerness to learn new systems and processes quickly.

Education

• Bachelor’s degree or higher preferred.

Tools

• Experience with research management systems or similar technology is beneficial.