Microsoft Customer Expert (Remote)

Job summary

This role involves providing high-level technical support for Microsoft software and cloud services to Norwegian-speaking users. It offers an opportunity to work remotely while engaging with global clients in the IT sector.

Qualifications

• Native or fluent Norwegian (spoken and written) is required.
• Proven interest or experience in the Information Technology (IT) sector.
• Valid EU passport or work permit for residency in Greece.
• Strong problem-solving skills and a technical mindset.
• Excellent communication skills for translating technical concepts.

Responsibilities

• Deliver technical support for Microsoft products to enterprise and end-users.
• Troubleshoot complex IT issues and ensure documentation and resolution meet service level agreements.
• Serve as the primary contact for technical inquiries, maintaining professional communication.
• Collaborate with teams to resolve technical bugs and infrastructure challenges.
• Stay updated on Microsoft’s latest technological advancements to provide expert consultation.
• Enhance user experience by offering efficient solutions to technical problems.
• Participate in ongoing training to keep pace with IT developments.

Skills

• Strong technical problem-solving abilities.
• Excellent communication and interpersonal skills.
• Ability to convey complex technical information clearly.

Education

• Relevant educational background in Information Technology or related fields is preferred.

Tools

• Familiarity with Microsoft software and cloud services is essential.