LCL Operations Agent

Job summary

The LCL Operations Agent plays a vital role in managing the logistics of export and import shipments within the Nordic LCL team. This position requires a detail-oriented individual who can ensure operational excellence and maintain high service levels throughout the shipment lifecycle.

Qualifications

• Experience in freight forwarding, logistics, shipping, or supply chain operations.
• Understanding of international transportation, import/export processes, and shipping documentation.
• Strong analytical and problem-solving skills.
• Excellent attention to detail and ability to work with operational and financial data.
• Strong communication and stakeholder management abilities.
• Fluent in English, both written and spoken.

Responsibilities

• Manage end-to-end LCL export and import shipments according to operational procedures and customer requirements.
• Coordinate booking execution, documentation, cargo movements, and customs-related activities.
• Monitor shipment progress and proactively resolve delays and operational exceptions.
• Maintain accurate updates in operational systems and ensure timely communication with stakeholders.
• Validate operational costs and ensure accurate financial entries related to shipments.

Skills

• Strong attention to detail and organizational skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Proactive mindset with a focus on customer service and operational efficiency.

Education

• Relevant experience in logistics or supply chain management is preferred.

Tools

• Familiarity with CargoWise (CW1) is a plus.