Knowledge & AI Transformation Specialist

Job summary

This role focuses on the preservation, structuring, and sharing of technical and service knowledge within Technical Product Support & Service, while facilitating AI-driven transformation and continuous improvement initiatives. The position is based on-site at the headquarters and involves collaboration with various teams to enhance service efficiency and compliance.

Qualifications

• Bachelor’s degree in engineering, Life Sciences, Information Technology, or a related field.
• Over 5 years of experience in medical devices, IVD technical service, customer support, quality, knowledge management, and digital transformation.
• Strong understanding of AI technologies and knowledge management principles.

Responsibilities

• Support the preservation and transfer of critical technical and service knowledge across teams.
• Contribute to the adoption of AI-enabled digital solutions to improve service efficiency and knowledge accessibility.
• Develop and maintain high-quality knowledge assets, including SOPs and training materials.
• Collaborate with Quality, IT, Data, and Cyber Security teams to implement compliant digital solutions.
• Support continuous improvement and regulatory compliance initiatives.

Skills

• Strong analytical and problem-solving skills.
• Proficiency in Power BI, advanced Excel, CRM, and AI systems.
• Excellent stakeholder management and continuous improvement capabilities.

Education

• Bachelor’s degree in a relevant field.

Tools

• Power BI, advanced Excel, CRM systems.