Key Account Manager (Specialty Coatings)

Job summary

The role of Key Account Manager is crucial for driving business growth and ensuring exceptional customer satisfaction in the Specialty Coatings sector. This position requires a proactive and entrepreneurial mindset to establish and nurture relationships with key accounts while developing strategies for significant market growth.

Qualifications

• Bachelor’s degree in Business, Engineering, or a science-related field, or equivalent experience.
• Minimum of 3 years of sales experience in Heavy industry segments, specifically Mining and/or Petrochem.
• Experience selling to Equipment OEMs, Industrial Contractors, and EPCs, with a preference for those familiar with engineered and technical products.
• Strong background in Epoxy Coatings and backing compounds is highly desirable.

Responsibilities

• Build and maintain strong relationships with key accounts to understand their needs and provide tailored solutions.
• Create and execute a strategic growth plan for the Coatings and Grouting industries.
• Collaborate with Segment Manager for tactical planning and objective setting within accounts.
• Work with the distributor network to identify growth opportunities at major accounts.
• Generate and report accurate sales forecasts by account and product line, while monitoring demand changes.
• Address customer pain points and propose effective solutions.
• Partner with product management to identify new product needs and assist in product development.
• Support National Account Channel management to enhance business growth.
• Utilize SalesForce.com CRM effectively to maintain sales excellence.
• Engage in market/channel projects to align with overall business strategies.
• Uphold safety and quality policies in all operations.

Skills

• Proficient in MS Office Suite and familiar with CRM systems, particularly SalesForce.
• Strong communication skills to foster excellent customer service.
• Must possess a valid driver’s license and be willing to travel 60% - 70% of the time.

Education

• Bachelor’s degree in Business, Engineering, or a science-related discipline or equivalent experience.

Tools

• SalesForce.com CRM, MS Office Suite.