Key Account Manager (SaaS, Nordics)

Job summary

This role involves managing a portfolio of mid-market customers in the Nordic region, focusing on driving revenue growth through upselling, cross-selling, and strategic account development in a fast-paced SaaS environment.

Qualifications

• Demonstrated experience in B2B sales or account management within the SaaS or technology sectors.
• Proven track record of account growth and increasing annual recurring revenue (ARR).
• Experience in mid-market or complex customer settings.
• Strong organizational skills with a structured approach to account management.
• Commercially minded, proactive, and results-oriented.
• Ability to engage confidently with various stakeholders within customer organizations.

Responsibilities

• Manage and expand a portfolio of Nordic mid-market accounts.
• Drive new revenue opportunities within existing customers through upselling and cross-selling.
• Collaborate with Customer Success teams to lead the full commercial cycle.
• Build and maintain relationships with multiple stakeholders in customer organizations.
• Develop clear commercial solutions based on customer needs.
• Conduct structured account planning, forecasting, and business reviews.
• Identify opportunities to enhance software adoption and utilization.
• Represent the company at customer meetings and industry events.

Skills

• Strong communication and relationship-building skills.
• Ability to create clarity and drive execution in account management.
• Understanding of hardware and software value propositions is a plus.

Education

• Relevant degree or equivalent experience in a related field is preferred.

Tools

• Familiarity with CRM software and account management tools is beneficial.