Junior Client Solution Architect (Remote, Copenhagen)

Job summary

This role involves serving as a primary contact for clients, focusing on providing tailored solutions to meet their specific needs while ensuring high-quality service delivery. The position emphasizes building strong client relationships and collaborating with internal teams to align strategies.

Qualifications

• Minimum of 2 years of experience working with corporate clients.
• Strong problem-solving and analytical skills to understand client needs and translate insights into actionable solutions.
• Excellent written and verbal communication skills with a client-centric approach.
• Proficiency in English is required.
• Strong skills in Excel and MS Office.
• Ability to work collaboratively across teams and manage multiple projects effectively.
• Proactive attitude focused on continuous improvement and client satisfaction.

Responsibilities

• Act as the primary operational contact for clients, addressing operational concerns such as requirement gathering and quality issues.
• Communicate effectively with clients and coordinate meetings in collaboration with Customer Success and Sales Teams.
• Gather client requirements, translate them into internal work orders, and monitor project timelines.
• Collaborate with internal operations teams to resolve client inquiries efficiently.
• Ensure high-quality solutions are delivered to clients on time.
• Identify opportunities for enhancing client data and suggest improvements.
• Coordinate with BAU teams for post-production quality checks.
• Participate in operational and escalation meetings to address client concerns.

Skills

• Strong analytical and problem-solving skills.
• Excellent communication skills.
• Proficiency in Excel and MS Office.

Education

• Relevant degree or equivalent experience preferred.

Tools

• MS Office Suite, Excel.