Junior Client Solution Architect

Job summary

In this role, you will engage with clients as a primary operational contact, ensuring their needs are met through tailored solutions. You will collaborate with internal teams to deliver high-quality service and maintain strong client relationships.

Qualifications

• Minimum of 2 years of experience working with corporate clients.
• Strong problem-solving and analytical skills to interpret client needs and data.
• Excellent written and verbal communication skills with a client-focused approach.
• Proficiency in English.
• Strong skills in Excel and MS Office.
• Ability to work collaboratively across teams and manage multiple projects.
• Proactive attitude towards continuous improvement and client satisfaction.

Responsibilities

• Serve as the main operational contact for clients, addressing operational concerns such as requirement gathering and quality issues.
• Communicate effectively with clients and coordinate meetings with internal teams.
• Gather client requirements and translate them into actionable internal work orders.
• Collaborate with internal operations teams to resolve client inquiries.
• Ensure timely and high-quality delivery of solutions to clients.
• Identify opportunities for enhancing client data and suggest improvements.
• Coordinate quality checks and participate in operational meetings.

Skills

• Strong analytical and problem-solving abilities.
• Excellent communication skills.
• Proficiency in Excel and MS Office.

Education

• Relevant experience in client-facing roles is preferred.

Tools

• Excel, MS Office.