IT Systems Support Officer (Remote)

Job summary

This role involves providing technical support for users across Microsoft 365 and business applications in a fully remote setup. The position focuses on troubleshooting, systems administration, and improving digital processes while collaborating with both internal users and external IT providers.

Qualifications

• At least 2 years of experience in IT support or a related field.
• Practical experience with Microsoft 365 and cloud platforms.
• Hands-on troubleshooting skills for hardware, software, and user-access issues.
• Knowledge of basic networking and cybersecurity principles.
• Strong communication skills to explain technical issues to non-technical users.

Responsibilities

• Provide daily technical support for Microsoft 365 and core business systems.
• Troubleshoot and resolve hardware, software, and connectivity issues.
• Manage user accounts and permissions.
• Document IT requests and system changes.
• Assist with system implementations and software updates.
• Identify recurring technical problems and suggest improvements.

Skills

• Strong organizational skills and attention to detail.
• Ability to work independently and collaboratively.
• Proactive mindset with a focus on continuous improvement.

Education

• Relevant IT certifications or degree preferred but not specified.

Tools

• Microsoft 365, cloud-based platforms, and IT asset management tools.