IT Support Specialist

Job summary

An IT Support Specialist is needed to enhance the IT Operations team, serving as the primary contact for the European timezone. This role involves providing hands-on support for hardware, software, and access issues, ensuring smooth IT operations as the organization scales.

Qualifications

• Completed IT-supporter qualification or equivalent vocational IT support education; new graduates are encouraged to apply.
• Practical experience with Windows and/or macOS environments.
• Proactive, service-oriented mindset with the ability to work independently and as part of a team.
• Strong communication skills to explain technical issues to non-technical colleagues.
• Fluent in English; additional languages are a plus.
• Strong curiosity and intrinsic motivation to assist others.

Responsibilities

• Deliver first- and second-line IT support to employees globally, addressing hardware, software, network, and access issues.
• Manage device provisioning, configuration, and lifecycle using device management tools.
• Oversee user onboarding and offboarding, including identity and access management.
• Log, triage, and resolve tickets through the service management platform, adhering to SLAs.
• Maintain accurate asset inventory and support hardware procurement/logistics.
• Support endpoint security tooling and escalate security issues as necessary.
• Collaborate with the global IT Operations team on processes and documentation.
• Act as a local liaison for facilities and IT needs related to office equipment.

Skills

• Exposure to identity/access concepts (SSO, user provisioning) is beneficial; Okta experience is a plus.
• Familiarity with ticketing/ITSM tools; experience with Freshservice is advantageous.
• Experience with MDM/endpoint management tools and security compliance frameworks is a plus.

Education

• IT-supporter qualification or equivalent vocational education in IT support.

Tools

• Device management tools (IRU/Intune), service management platform (Freshservice), identity management (Okta), endpoint security tools (CrowdStrike).