IT Support Consultant (Nordic)

Job summary

The role involves providing IT support to employees across the Nordic countries within a large consultancy firm. The position is part of a team transitioning to a centralized support model, focusing on optimizing systems and applications while assisting with hardware and software issues.

Qualifications

• Background in IT support or a relevant bachelor's degree.
• Experience in customer service and familiarity with various applications and systems.
• Strong documentation skills for processes and knowledge sharing.
• Proficient in Microsoft and Apple iOS systems.
• Experience with laptops, desktops, and mobile devices.
• Excellent communication skills in English, both written and spoken.
• Strong problem-solving abilities and a willingness to learn.

Responsibilities

• Provide IT support to Nordic end-users via phone, ITSM, and in-person inquiries.
• Optimize and enhance Deloitte systems and applications.
• Assist with computer setups and software installations.
• Identify and troubleshoot hardware and software issues.
• Document processes and share knowledge within the team.

Skills

• Strong organizational and communication skills.
• Ability to work independently and collaboratively in a team.
• Initiative, flexibility, and a sense of responsibility.

Education

• Relevant IT professional background or bachelor's degree in a related field.

Tools

• Familiarity with ITSM tools and various operating systems.