Internal Sales Assistant (On-site, Denmark)

Job summary

The role involves providing support to sales representatives and customers primarily in Germany, as part of a multicultural Internal Sales / Customer Service team located in Denmark. The Internal Sales Assistant will handle customer inquiries, process orders, and collaborate with various departments to enhance customer service.

Qualifications

• Experience in customer service, internal sales, or a similar administrative role.
• Fluent in German and proficient in English, both spoken and written.
• Strong organizational skills and attention to detail in a fast-paced environment.
• Proactive and responsible with a collaborative mindset.

Responsibilities

• Offer telephone and email support to sales representatives and customers.
• Process and monitor customer orders using SAP.
• Manage customer inquiries, returns, warranty claims, and support tickets.
• Set up new customers and maintain existing customer data.
• Advise on products, services, and solutions.
• Support digital ordering platforms and collaborate with colleagues across departments.
• Contribute to process improvements and customer service enhancements.

Skills

• Good IT skills with experience in SAP, CRM systems, and Microsoft Office.
• Ability to handle multiple tasks while maintaining quality.

Education

• Relevant educational background in business, administration, or related fields is preferred.

Tools

• SAP, CRM systems, Microsoft Office, SmartStore, or similar business applications.