Implementation Manager Contractor (Denmark)

Job summary

This role focuses on facilitating successful customer onboarding and product implementations for a configurable SaaS platform in the financial crime and compliance sector. The Implementation Manager Contractor will serve as a vital link between new clients and internal teams, ensuring the effective translation of business and technical requirements into operational solutions.

Qualifications

• Demonstrated experience in implementing or configuring B2B SaaS or technical enterprise software tailored to customer needs.
• Ability to manage projects with ambiguity and transform complex requirements into structured execution plans.
• Experience collaborating with technical teams such as solutions engineers and customer success teams.
• Strong organizational and project management skills with effective prioritization in a dynamic environment.
• Excellent communication skills, capable of simplifying technical concepts for various stakeholders.
• Detail-oriented and proactive, with the ability to work independently in a non-remote setting.

Responsibilities

Benefits

• Lead comprehensive implementation projects for new customers, ensuring alignment with business objectives and technical specifications.
• Convert intricate customer requirements into clear configuration plans and workflows within platform capabilities.
• Coordinate with customer success, technical, and product teams to manage delivery timelines and internal tasks.
• Monitor project progress, report key performance indicators, and manage risks and scope changes.
• Configure and optimize the SaaS platform for each customer's specific use case, ensuring accuracy and usability.
• Handle multiple implementations concurrently while maintaining high quality and responsiveness.
• Competitive hourly compensation for contract work.
• Flexibility in working hours.
• Opportunity to influence customer onboarding experiences in a high-impact role.
• Experience with complex, enterprise-level SaaS implementations in a rapidly growing environment.
• Collaborative and respectful workplace culture.