Helpdesk Support Technician (On-site, Aarhus)

Job summary

We are looking for an experienced Helpdesk Support Technician to join a dedicated team in Aarhus. This role is essential for providing technical support and ensuring a high level of customer satisfaction.

Qualifications

• Technical education in IT, electronics, engineering, or a related field, or equivalent practical experience.
• At least 3 years of experience in IT support, technical helpdesk, or customer support, including troubleshooting hardware, software, and network issues.
• Experience in customer care, preferably in the medical device or healthcare industry.
• Fluent in English, both spoken and written.
• Familiarity with customer care platforms and CRM systems, with knowledge of Salesforce being a plus.

Responsibilities

• Deliver technical support and expertise to customers, service technicians, and internal stakeholders.
• Contribute to continuous improvement initiatives within the Helpdesk function.
• Collaborate with Customer Care and Sales teams to identify and resolve systemic issues.
• Participate in customer meetings to provide technical guidance as needed.
• Foster a culture of collaboration and knowledge sharing within the Helpdesk team.

Skills

• Strong customer focus and commitment to delivering exceptional service.
• Proficient in troubleshooting and resolving technical issues efficiently.
• Ability to adapt in a fast-paced, changing environment.

Education

• Technical education or equivalent experience in a relevant field.

Tools

• Experience with customer care platforms and CRM systems, preferably Salesforce.