Head of Service Execution (Nordics)

Job summary

The Head of Service Execution will oversee service operations across Denmark, Sweden, Finland, and Norway, combining strategic leadership with hands-on management. This role is pivotal in enhancing customer satisfaction and business performance within the Nordic region.

Qualifications

• Minimum of 5 years of experience in managing field service operations or similar service organizations.
• Proven track record in industrial food processing equipment and managing installation and commissioning projects.
• Experience leading remote, multinational teams across the Nordics.
• Technical background in mechanical, electrical, or automation engineering, with knowledge of food safety standards (HACCP, EHEDG).
• Proficient in scheduling, invoicing, and ERP systems.
• Fluent in English and at least one Nordic language.
• Valid driving license and willingness to travel across the Nordics.

Responsibilities

• Lead daily service planning, technician dispatch, and resource allocation for maintenance and installation projects.
• Ensure successful delivery of installation and commissioning projects, facilitating smooth transitions to live production.
• Coach and develop field service technicians, conducting performance reviews and technical training.
• Manage operational administration, including scheduling tools, timesheet validation, invoicing workflows, and warranty claims.
• Monitor service revenue, costs, budgets, and key performance indicators (KPIs) such as technician utilization and customer satisfaction.
• Act as the primary escalation point for service and project-related issues, ensuring compliance with food safety standards.

Skills

• Strong leadership and people management skills.
• Ability to build stakeholder relationships and focus on service quality and commercial results.

Education

• Relevant technical degree in engineering or related field preferred.

Tools

• Experience with automated scheduling tools and ERP systems.