Head of Service Execution (Nordics)

Denmark
Posted 1 day, 9 hours ago
Operations

About the role

Job summary

The Head of Service Execution will oversee service operations across Denmark, Sweden, Finland, and Norway, combining strategic leadership with hands-on management. This role is pivotal in enhancing customer satisfaction and business performance within the Nordic region.

Qualifications

  • Minimum of 5 years of experience in managing field service operations or similar service organizations.
  • Proven track record in industrial food processing equipment and managing installation and commissioning projects.
  • Experience leading remote, multinational teams across the Nordics.
  • Technical background in mechanical, electrical, or automation engineering, with knowledge of food safety standards (HACCP, EHEDG).
  • Proficient in scheduling, invoicing, and ERP systems.
  • Fluent in English and at least one Nordic language.
  • Valid driving license and willingness to travel across the Nordics.

Responsibilities

  • Lead daily service planning, technician dispatch, and resource allocation for maintenance and installation projects.
  • Ensure successful delivery of installation and commissioning projects, facilitating smooth transitions to live production.
  • Coach and develop field service technicians, conducting performance reviews and technical training.
  • Manage operational administration, including scheduling tools, timesheet validation, invoicing workflows, and warranty claims.
  • Monitor service revenue, costs, budgets, and key performance indicators (KPIs) such as technician utilization and customer satisfaction.
  • Act as the primary escalation point for service and project-related issues, ensuring compliance with food safety standards.

Skills

  • Strong leadership and people management skills.
  • Ability to build stakeholder relationships and focus on service quality and commercial results.

Education

  • Relevant technical degree in engineering or related field preferred.

Tools

  • Experience with automated scheduling tools and ERP systems.
Full Access

Ready to apply for this role?

Full Access gives you the company name, full job description, and a direct link to apply. The summary above helps you explore the role.

Share this job