Head of Commercial Excellence & Commercial Operations

Job summary

This role involves leading and enhancing commercial capabilities, customer relationships, and operational strategies within a global organization focused on growth. The Head of Commercial Excellence will oversee both strategic and operational aspects of the commercial agenda, ensuring the necessary tools and processes are in place for value creation and profitable growth.

Qualifications

• Proven experience in commercial excellence, strategic account management, and commercial operations within an international organization.
• Strong business acumen with the ability to align customer needs with commercial outcomes.
• Demonstrated ability to build and execute commercial strategies that drive profitable growth.
• Excellent stakeholder management and influencing skills, particularly at senior leadership levels.
• Experience in leading and developing international teams.
• Strong communication and presentation skills.
• Fluency in English.

Responsibilities

• Lead the integrated Commercial Excellence, Key Account Management, and Commercial Operations agenda.
• Develop and implement strategic account management approaches to ensure a sustainable business development pipeline.
• Strengthen commercial capabilities and governance across multiple regions.
• Oversee the development and improvement of commercial processes and systems.
• Manage the Order to Cash (OTC) process, supporting teams in multiple locations.
• Establish frameworks for commercial planning, customer segmentation, and performance management.
• Collaborate with regional teams to embed global standards while addressing local market needs.
• Identify opportunities to simplify commercial processes to enhance customer focus and growth.

Skills

• Strategic thinking with practical implementation abilities.
• Ability to work across functions, regions, and cultures.
• Strong relationship-building skills with strategic customers.

Education

• Relevant degree or equivalent experience in a related field.