Director of Product Operations (Open Finance, Europe)

Job summary

The role focuses on overseeing product operations and market performance for Open Finance solutions across European markets. The Director will ensure that these solutions convert, perform, and scale effectively, while also managing bank connectivity and enhancing product experience.

Qualifications

• Experience with API-driven, data-heavy, or connectivity-based products (e.g., payments, Open Banking).
• Proven background in product operations, delivery, customer success, or technical account management.
• Hands-on experience managing performance and incidents at scale.
• Familiarity with multiple European markets is advantageous.

Responsibilities

• Monitor customer conversion, activation, usage, and performance of Open Finance solutions.
• Analyze key performance signals and identify friction points affecting customer outcomes.
• Lead operational oversight of bank connectivity performance and resolve related issues.
• Ensure effective communication and coordination across teams for issue resolution.
• Own the feedback loop from customer experience to product improvement.

Skills

• Strong analytical skills with the ability to derive insights from complex data.
• Structured problem-solving abilities and calmness under pressure.
• Excellent communication skills for aligning technical and commercial stakeholders.
• Collaborative mindset, enjoying cross-team interactions.

Education

• Relevant experience in product operations or related fields is essential.

Tools

• Familiarity with performance monitoring and issue management tools is beneficial.