Director, Client Management

Job summary

The Director of Client Management is a strategic leadership role responsible for guiding the customer account management team to enhance client satisfaction and drive business growth within the travel industry. This position requires a blend of relationship management and team leadership, focusing on delivering value to clients and achieving organizational objectives.

Qualifications

• Proven experience in client management and people leadership
• Strong communication skills, fluent in business English
• Solid business and financial acumen with a track record of achieving targets
• Ability to influence and manage change effectively
• Experience in strategic account planning and identifying new business opportunities
• Strong negotiation skills and executive-level presentation capabilities
• Flexibility in working hours

Responsibilities

• Collaborate cross-functionally with departments such as Finance and Technology
• Develop and own the customer strategy and experience for the GMN team
• Ensure the team meets financial and productivity KPIs
• Lead and inspire the client management teams
• Maintain clear internal communication and represent customer insights in product development
• Design and implement client retention and revenue growth strategies
• Manage P&L and approve client settlement content
• Identify risks and coordinate action plans to mitigate them

Skills

• Leadership and team management
• Strong influencing and negotiation skills
• Strategic thinking and planning
• Excellent communication and presentation skills

Education

• Relevant degree or equivalent experience in a related field

Tools

• Familiarity with travel industry products and solutions