Deal Commercial Strategy & Operations Lead (Remote)

Job summary

This role involves leading the Deal Desk operations and driving strategic initiatives within the Sales organization in a fully remote environment.

Qualifications

• Minimum of 5 years of experience in Deal Desk, Sales Operations, Revenue Operations, or a related field within an Enterprise SaaS/B2B company.
• Proven experience in managing complex deals, pricing structures, and contract exceptions.
• Strong knowledge of Quote-to-Cash processes and revenue recognition principles.
• Proficiency in Salesforce (SFDC) and CPQ systems, including troubleshooting and optimization.
• Excellent relationship-building skills with the ability to influence senior stakeholders.
• Data-driven mindset with strong analytical skills.
• Exceptional communication skills in English.
• Ability to work effectively under pressure and prioritize tasks.
• Self-starter with experience in a fast-paced, remote environment.
• Familiarity with automation and AI capabilities is a plus.

Responsibilities

• Act as the operational leader for the team and mentor for Associates and Specialists.
• Represent the Senior Manager in cross-functional meetings, aligning on priorities and addressing team needs.
• Handle escalations for complex deals and ensure compliance with pricing standards.
• Maintain service level agreements (SLAs) and resolve complex cases as necessary.
• Identify and address deal friction and emerging risks proactively.
• Collaborate with Legal and Finance to ensure proper guidance for non-standard situations.
• Develop deal playbooks and sales enablement resources.
• Build automated workflows to enhance team efficiency.
• Monitor performance metrics and translate data into actionable insights.
• Support month-end and quarter-end close operations.

Education

• Relevant degree or equivalent experience in a related field is preferred.

Tools

• Salesforce (SFDC), CPQ systems, and automation tools.