Data Center Technician Manager (IT, On-site)

Copenhagen, Capital Region
Posted 1 day, 3 hours ago
Engineering

About the role

Job summary

The Data Center Technician Manager will oversee a team of technicians responsible for hardware deployments, diagnostics, and decommissions across multiple data center locations. This role emphasizes leadership, accountability, and compliance with service standards while fostering a positive team culture.

Qualifications

  • High school diploma, GED, or equivalent with foundational knowledge of computer hardware and experience in IT support.
  • Proven experience in directing or managing teams.
  • Availability for shift work, including evenings, weekends, and holidays.

Responsibilities

  • Empower and coach team members to promote a positive work environment.
  • Ensure compliance with data center service policies and quality standards.
  • Guide technicians in installation and deployment processes, verifying quality checks.
  • Manage issue escalation and resolution, sharing knowledge with relevant teams.
  • Lead team meetings to prioritize and adjust workloads as necessary.
  • Conduct safety training and ensure adherence to safety protocols.
  • Foster a culture of safety and accountability within the team.

Skills

  • Strong leadership and team management abilities.
  • Excellent communication and problem-solving skills.
  • Ability to work effectively in a fast-paced, mission-critical environment.

Education

  • Associate degree in Computer Science or related field preferred, or equivalent work experience.

Tools

  • Familiarity with ITIL, CompTIA certifications, and data center management tools.
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