Data Center Technician Manager (IT, On-site)

Job summary

The Data Center Technician Manager will oversee a team of technicians responsible for hardware deployments, diagnostics, and decommissions across multiple data center locations. This role emphasizes leadership, accountability, and compliance with service standards while fostering a positive team culture.

Qualifications

• High school diploma, GED, or equivalent with foundational knowledge of computer hardware and experience in IT support.
• Proven experience in directing or managing teams.
• Availability for shift work, including evenings, weekends, and holidays.

Responsibilities

• Empower and coach team members to promote a positive work environment.
• Ensure compliance with data center service policies and quality standards.
• Guide technicians in installation and deployment processes, verifying quality checks.
• Manage issue escalation and resolution, sharing knowledge with relevant teams.
• Lead team meetings to prioritize and adjust workloads as necessary.
• Conduct safety training and ensure adherence to safety protocols.
• Foster a culture of safety and accountability within the team.

Skills

• Strong leadership and team management abilities.
• Excellent communication and problem-solving skills.
• Ability to work effectively in a fast-paced, mission-critical environment.

Education

• Associate degree in Computer Science or related field preferred, or equivalent work experience.

Tools

• Familiarity with ITIL, CompTIA certifications, and data center management tools.