Customer Success Partner (Supply Chain Management)

Job summary

The role focuses on enhancing customer experiences with Supply Chain solutions, ensuring strong adoption and measurable business value. The Customer Success Partner acts as a strategic point of contact, fostering long-term relationships and driving customer outcomes throughout their lifecycle.

Qualifications

• Over 10 years of experience in managing complex customer engagements, including customer success, account management, or sales.
• Proven track record in driving adoption and consumption growth in SaaS or cloud environments.
• Experience in project management, particularly in business process transformation.
• Commercial experience in account planning and contract negotiations.
• Line of Business experience in Supply Chain Planning, including Asset Management, Logistics, and Manufacturing.
• Bachelor’s degree required; MBA or equivalent preferred.
• Willingness to travel up to 40% for customer engagement.

Responsibilities

• Create and maintain a data-driven view of the customer territory, monitoring lifecycle stages and adoption levels.
• Develop account strategies and success plans aligned with customer business goals.
• Lead onboarding and continuous enablement initiatives for customers.
• Facilitate workshops and training sessions to promote feature usage and process optimization.
• Build and nurture trusted relationships with key customer stakeholders.
• Define success metrics with customers and track progress toward business outcomes.
• Manage the renewal lifecycle and drive customer retention efforts.
• Identify opportunities for upselling and cross-selling additional solutions.

Skills

• Strong analytical skills to leverage usage analytics and customer feedback.
• Excellent communication and relationship-building skills.
• Ability to advocate for customer needs within the organization.
• Proficient in developing and executing strategic account plans.

Education

• Bachelor’s degree required; MBA or equivalent preferred.

Tools

• Familiarity with customer success platforms and analytics tools.