Customer Success Manager (Hybrid, Denmark)

Job summary

The Customer Success Manager (CSM) is responsible for guiding customers through their business journey with solutions, focusing on enhancing customer satisfaction, retention, and upsells for Cloud products. The role involves overseeing customer milestones from deal signature to business case achievement, acting as a strategic contact for customers.

Qualifications

• 2–3 years of experience in customer support or business transformation, preferably in consulting or account management.
• Proven ability to provide strategic guidance and resolve issues to ensure customer satisfaction.
• Strong learning agility and adaptability to new concepts and environments.
• Understanding of AI fundamentals and business processes.
• Proficiency in English for global engagement.

Responsibilities

• Complete a 10-month learn-apply program with classroom and field phases to enhance CSM skills.
• Engage in experiential learning focused on digital transformation and business acumen.
• Manage customer retention and drive value realization.
• Receive onboarding and mentoring from a senior CSM professional.

Skills

• Strong problem-solving, project management, and creative thinking abilities.
• Emotional intelligence and cultural awareness for effective teamwork.
• Curiosity and resilience in a fast-paced environment.

Education

• Relevant educational background in business or technology is preferred.

Tools

• Familiarity with AI technologies and business management tools is advantageous.