Customer Service Representative (iGaming, Malta)

Job summary

Seeking energetic early-career professionals with call center experience to provide customer support for an iGaming company in Malta. This role involves assisting players through live chat and email, troubleshooting issues, and collaborating with various departments.

Qualifications

• Proven experience in a customer service environment (call center, contact center, or BPO live chat).
• Native or near-native proficiency in Danish, with strong written and spoken English.
• Ability to navigate CRM systems and manage multiple tasks efficiently.
• Willingness to relocate to Malta.

Responsibilities

• Provide real-time support to players regarding game rules, bonuses, payouts, and account verification.
• De-escalate issues and resolve technical glitches to ensure customer satisfaction.
• Collaborate with VIP managers, Payments, and Risk teams to maintain platform functionality.
• Maintain a positive and engaging atmosphere for customers.

Skills

• Strong multitasking abilities and experience with ticket systems or chat interfaces.
• Excellent problem-solving skills and a customer-centric mindset.

Education

• Not specified.

Tools

• Familiarity with CRM dashboards and chat interfaces.