E-commerce Assistant (Copenhagen)

Job summary

The role involves providing customer support through various channels, including chat, email, and phone, while managing complex inquiries and sensitive cases. You will also review AI-handled conversations for quality assurance and engage with customers on social media platforms.

Qualifications

• Native-level proficiency in Swedish, both written and spoken
• Solid English communication skills for calls and emails
• A genuine desire to assist customers and ensure quality service
• Comfortable using AI tools and proficient with Mac systems

Responsibilities

• Serve as the primary contact for customer inquiries across multiple platforms
• Review and provide feedback on AI-generated customer interactions
• Engage with customers on social media and respond to reviews
• Manage back-office tasks and ensure deadlines are met
• Report any issues or process anomalies to improve service

Skills

• Strong communication and interpersonal skills
• Attention to detail and quality assurance mindset
• Ability to work collaboratively in a team environment

Education

• No specific educational requirements mentioned

Tools

• Familiarity with AI tools and Mac operating systems