Customer Success Manager (Remote)

Job summary

The role of Customer Success Manager involves ensuring a positive experience for B2B partners from contract signature through renewal, focusing on customer satisfaction and successful outcomes. This position supports the company's offerings in launching US securities and crypto trading applications globally.

Qualifications

• 4-6 years of experience in customer success, managing customer relationships.
• Comfortable working EMEA hours in a fully remote setup.
• Understanding of SaaS and APIs, with FinTech experience preferred.
• Ability to work independently and manage time effectively.
• Strong interest in enabling financial services access for all.

Responsibilities

• Serve as the primary contact for enterprise customers, maintaining relationships throughout the customer lifecycle.
• Ensure customer satisfaction, retention, and success while managing escalations.
• Regularly communicate with customers to understand their priorities and monitor progress.
• Drive adoption of company features among partners and identify best practices.
• Collaborate cross-functionally with various teams to champion partner needs.
• Develop success strategies and deliver executive reports aligning customer goals with platform outcomes.

Skills

• Strong relationship management skills across various-sized companies.
• Team player with a focus on ownership and transparency.

Education

• Relevant experience in customer success and technology concepts.

Tools

• Familiarity with SaaS and API technologies.