Brokerage Client Service Associate (Remote)

Job summary

This role involves supporting clients and broker partners in a fully remote environment within a Fintech firm that specializes in broker-dealer services. The position focuses on addressing service needs and operational requests while collaborating with various internal teams to resolve client issues.

Qualifications

• 1-2 years of experience in the securities industry.
• FINRA Series 7 license or ability to obtain within the first 6 months of employment.
• Strong attention to detail and ability to thrive in a fast-paced environment.
• Excellent written and communication skills.
• Familiarity with FINRA, Federal, and SEC regulations.
• Basic understanding of KYC and client onboarding processes.
• Ability to work effectively in a remote team setting.

Responsibilities

• Serve as the first point of contact for clients and broker partners regarding service needs and issues.
• Address a variety of brokerage inquiries related to account services, trading, transfers, funding, and operations.
• Process operational requests as directed by the brokerage team or clients.
• Collaborate with internal groups such as trading, operations, sales, and customer success to resolve client issues.
• Provide basic technical support, including API usage and platform navigation assistance.
• Participate in ad hoc projects and operational initiatives as assigned.

Skills

• Strong problem-solving abilities and ownership of responsibilities.
• Ability to manage multiple tasks and prioritize effectively.

Education

• Relevant experience in the securities industry is required.

Tools

• Familiarity with brokerage platforms and API tools is beneficial.